Last Updated: March 15, 2024

Shipping Destinations
We ship worldwide from our London warehouse! Primary markets include UK, EU, USA, Canada, Australia, and select Asian countries.

Processing Time
All orders processed within 1-2 business days (excluding weekends and holidays). You’ll receive tracking information once shipped.

Shipping Rates & Delivery Times

United Kingdom

  • Standard (3-5 business days): £3.99
  • Express (1-2 business days): £6.99
  • Free Shipping on orders over £50

European Union

  • Standard (5-8 business days): £8.99
  • Express (2-4 business days): £14.99
  • Free Shipping on orders over £75

USA & Canada

  • Standard (7-12 business days): £12.99
  • Express (4-6 business days): £19.99
  • Free Shipping on orders over £100

Rest of World

  • Standard (10-15 business days): £15.99
  • Express (6-9 business days): £24.99
  • Free Shipping on orders over £120

Tracking Orders
Track your package at https://mygoodfriend.store/track or using the tracking number emailed to you.

Customs and Duties
International orders may incur customs fees, import taxes, or duties. These are the buyer’s responsibility. Check with local customs for estimates.

Shipping Confirmation
You’ll receive:

  • Order confirmation immediately
  • Shipping confirmation with tracking
  • Delivery confirmation upon arrival
  • Follow-up email to ensure satisfaction

Lost or Damaged Packages
If your package appears damaged, refuse delivery and contact us immediately. For lost packages, we’ll investigate with the carrier and resolve within 5-7 business days.

Address Changes
Contact us within 1 hour of ordering at M.saeedi.1397@gmail.com to change address. After that, we can’t guarantee changes.